Privacy notice.

Who we are

RAFI Industries Ltd is the controller of personal information we use for our business enquiries and relationships. We are registered in England and Wales under company number 17493136.

For privacy questions or to exercise your rights, email abdullah@rafiindustries.co.uk.

Information we use

When you email us, we receive the information you choose to provide. This may include your name, work contact details, organisation, project requirements and correspondence. Please share only the information needed for your enquiry.

Our hosting and email providers may process technical information, such as IP addresses and delivery or access logs, to operate and secure their services.

Why we use it

We use enquiry information to respond to you, understand requirements, prepare quotations and manage business relationships. Our lawful basis is our legitimate interest in operating the business and responding to relevant enquiries. Where you are personally entering a contract with us, we may also process information to take steps at your request before that contract and to fulfil it.

We may keep information where necessary to meet legal obligations, such as accounting requirements. Technical information is used to operate our services and protect them from misuse.

Who receives it

We use service providers for website hosting and business email, including Zoho Mail. They process information as needed to provide those services. Where an enquiry needs supplier input, we may share relevant requirements with manufacturers, distributors or specialist providers. We limit any personal information shared to what is necessary.

We may disclose information where required by law. We do not sell personal information.

Some service providers may process information outside the UK. Where a restricted transfer is involved, applicable UK data protection safeguards are required, such as adequacy regulations or approved contractual safeguards. Contact us for information about the safeguards relevant to your enquiry.

How long we keep it

We retain information for as long as it is needed for the enquiry, any resulting business relationship and applicable legal or record-keeping requirements. Retention depends on the nature of the correspondence, whether a quotation or contract follows, and whether information is needed to resolve a dispute. We review information and delete it when it is no longer needed.

Cookies and website features

The website itself does not set cookies, use advertising trackers or run visitor analytics. Fonts and assets are served with the website. The contact links open your own email application; there is no website contact form. The optional copy-email button copies the displayed address only when you select it.

Your rights

Depending on the circumstances, you can request access to your personal information, correction, deletion, restriction or portability. These rights have conditions and exceptions. We do not use your enquiry information for automated decisions with legal or similarly significant effects.

You have the right to object to processing based on legitimate interests. Email abdullah@rafiindustries.co.uk to exercise this right.

Email abdullah@rafiindustries.co.uk to make another request. You can also complain to the Information Commissioner’s Office (ICO).

Changes to this notice

We may update this notice as our business or website develops. The date above shows when it was last changed.